Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Eligibility for Refunds

1. Defective Products: If the item is defective or damaged upon delivery.
2. Wrong Item Received: If the delivered product does not match your order.
3. Return Request Timeline: Refund or return requests must be submitted within 7 days of receiving your order.

Conditions for Refunds

• The product must be unused, with all original packaging, accessories, and tags intact.
• Proof of purchase (order confirmation or receipt) is required.
• Refunds are only applicable to items purchased directly through our online store.

Non-Refundable Items

• Products damaged due to misuse or mishandling.
• Sale items or items marked as “Final Sale.”
• Items without original packaging or missing components.

Refund Process

1. Submit a Request: Contact our customer support team at thaseeb7856@gmail.com] or 03289310848 with your order details and reason for the refund.
2. Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.
3. Inspection and Approval: Once we receive the returned item, our team will inspect it. Upon approval, the refund will be processed.

Refund Methods

• Refunds will be issued via the original payment method (e.g., bank transfer, credit/debit card, or cash on delivery).
• Refund processing may take 7-10 business days after approval.

Contact Us

For any questions or concerns about our refund policy, please reach out to our customer service team at:
Email: thaseeb7856@gmail.com
Phone: 03289310848

Thank you for shopping with Neobify.com!